Denny’s Doubles Down on its ‘America’s Diner’ Message | Rank Tech

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For greater than a dozen years, Denny’s has positioned itself as “America’s Diner,” which implies conveying a pleasant, nostalgic vibe with out being caught up to now or categorized as a boomer-only space.

With a brand new advertising marketing campaign on the horizon, together with back and front of home enhancements, Denny’s intends to replace and reboot its long-running message with nationwide adverts, a stunt in New York’s Flatiron district, elevated menu objects and the brand new tagline “It is Diner Time.”

I do not need to get too esoteric about it, which might be misplaced, however the community calls it “a motion,” not a conventional advert marketing campaign. The assorted sides of “It is Diner Time” goal to “double the bodily and emotional place” that eating places have in shoppers’ lives, in keeping with John Dillon, president of the model.

Cynics beware, but when that feels like a balm in a thorny and contentious world, it is no accident. Denny’s new work will spotlight the way in which folks join with one another, celebrating milestones and on a regular basis moments, underneath his roof. He additionally continues the community’s concentrate on inclusivity whereas concentrating on a broad viewers and youthful demos.

“We’re acknowledging and celebrating the house and luxury that we offer,” Dillon informed Adweek. “With all of the challenges on the market, together with the financial system, our position has by no means been extra related.”

Practically half (45%) of Denny’s prospects are millennials and Gen Z, in keeping with CEO Kelli Valade, who famous in a current earnings name that “greater than half of our complete visitor base can also be ethnically numerous, and our breakfast and night hours of the day are skewed youthful and extra numerous on a regular basis.”

“It is Diner Time” coincides with Denny’s Seventieth yr of operation, which works as a hook for the renewal, though it should proceed past 2023.

“This isn’t a Q1 or Q2 launch, we take into account it essential,” Dillon mentioned. “This can be a Denny’s assured that we all know who we’re and what we stand for. We’ll proceed to evolve it within the coming years.”

Past the Grand Slam

A 15-second TV industrial launched this week, from Denny’s in-house company Create, serves as an introduction to the chain’s new menu choices, reminiscent of baked lasagna, brisket macaroni and cheese, pink, white and blue pancakes, and a spicier model of the favored Moons Over My Hammy breakfast sandwich. The restaurant fashioned its in-house advertising and artistic division, Create, in 2019.

These dishes, which is able to be a part of consolation meals like patty melts and grand slams, come after the model invested $25 million in upgrading its kitchen tools. The funding elevated effectivity and diminished waste, whereas permitting for a broader vary of meals choices, Dillon mentioned.

Together with cutting-edge meals, the restaurant has revised its laminated menus to incorporate augmented actuality options by way of a QR code. Customers can unlock particular presents and be taught extra concerning the meals and the model’s historical past by exploring the AR expertise.

Uniforms are getting a facelift, with Seventieth-anniversary-themed T-shirts and menu objects, and servers will be capable to put on denims for the primary time, in response to inner requests from workers to decorate extra casually.

summer time riot

Individuals are leaping forward this weekend, shedding an hour of sleep, and Denny’s has constructed a gimmick across the complicated semi-annual clock change, providing free espresso on March 13 to its loyalty membership members.

The transfer is geared toward boosting foot site visitors to shops and membership to this system, with the free drink solely for many who dine in.

And in New York’s busy Flatiron district, Denny’s will arrange its first pop-up cafe, doling out complimentary cups of espresso from a 40-foot-long cafeteria-style counter lined with bar stools.

The activation comes from Anomaly, Denny’s company of file for the previous two years, working carefully with Create. “We like the wedding of each of them,” Dillon mentioned. “He makes a robust group.”

Denny’s, which reported same-store gross sales will increase of 6.3% in fiscal 2022, expects home gross sales will increase of between 3% and 6% this yr, in keeping with the current earnings name. The community is making “a wholesome funding” in “It is Diner Time,” Dillon mentioned, spanning broadcast, digital and social.

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Denny’s Doubles Down on its ‘America’s Diner’ Message


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